Our Policy

Our Hours

Our phone lines are open Monday through Friday from 9am to 4pm Eastern Time. Phone lines are closed during lunch, on weekends, and on major holidays.

For order questions, catalog requests, or customer service call (914) 713-5226 Our email is herbtobody@gmail.com.

Minimum Order

A minimum of 4 units per product is required to purchase. We are a wholesaler and do not sell directly to consumers.

Shipping

Orders for delivery within the conterminous 48 states are generally shipped via UPS or USPS within 2 business days unless otherwise specified. International orders may take additional processing time for Customs paperwork.

Damaged Merchandise

If you receive a damaged box or box that has damaged merchandise inside, please email us or call our customer service dept. and they will assist you.

Returns

If you are not satisfied with any product or service, please email or call our customer service department and have your invoice number available. All sales are final after 15 days of receipt.

Reorder Policy

We backorder out-of-stock items and we will ship them free of charge once available.

Ordering Security

Your ordering and shipping information resides on a secure server.

Credit Card Security

We are PCI compliant, which means your credit card is passed through a secure credit card processing portal. We never see or save your full credit card number. Rather, we only receive the last four digits for reference.

Privacy Statement

All customer data is kept strictly confidential. We do not sell, rent, or distribute our customers’ information to anyone.