Operating Hours: Our dedicated team is available to assist you from Monday to Friday, between 9am and 4pm Eastern Time. Please note that our phone lines are closed during lunchtime, weekends, and major holidays.
For any inquiries regarding orders, catalog requests, or customer service, you can reach us at (914) 713-5226. Alternatively, you can email us at firstname.lastname@example.org.
Minimum Order: To make a purchase, a minimum of 4 units per product is required. Kindly note that we are a wholesaler and do not sell directly to consumers.
Shipping: Orders within the conterminous 48 states are typically shipped via UPS or USPS within 2 business days, unless stated otherwise. International orders may require additional processing time for Customs paperwork.
Damaged Merchandise: If you receive a damaged package or find damaged merchandise inside, please promptly contact our customer service department via email or phone. They will assist you with the necessary steps.
Returns: Your satisfaction is important to us. If you are not pleased with any product or service, please get in touch with our customer service department, providing your invoice number for reference. It’s important to note that all sales are considered final after 15 days of receipt.
In the event of a return, please be aware that a restocking fee may apply. This fee helps cover the costs associated with processing returned items and preparing them for resale. Our customer service team will provide you with further details regarding the restocking fee when you initiate a return.
Reorder Policy: In the event of out-of-stock items, we offer backorders and will ship them to you free of charge as soon as they become available.
Ordering Security: We prioritize the security of your ordering and shipping information. Rest assured that your data is stored on a secure server, ensuring its protection.
Credit Card Security: We maintain PCI compliance to guarantee your credit card security. This means that your credit card information is securely processed through a dedicated portal. We do not have access to or store your full credit card number. Instead, we only receive the last four digits for reference purposes.
Privacy Statement: We value your privacy and maintain strict confidentiality regarding all customer data. We do not sell, rent, or distribute any customer information to third parties.
At HerbtoBody.com, we aim to provide you with excellent service and high-quality products. If you have any further questions or require assistance, please don’t hesitate to contact us. Your satisfaction is our priority.