Herb To Body Customer Service

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We take wholesale order payment over the phone or via email. 

Shipping times vary depending on your location. Generally, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. Local orders (New York, New Jersey, Connecticut) arrive within 1-3 Business days. USA East cost orders arrive with 1-4 business days. Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control.

We want you to be completely satisfied with your purchase from Herb to Body. If for any reason you are not satisfied, we accept returns within 15 days of delivery for a refund or exchange. Please note that return shipping costs will be the responsibility of the customer.

Here are the guidelines for our return policy:

  1. Timeframe: You must initiate the return process within 15 days of the delivery date as per the tracking information.

  2. Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when you received it.

  3. Return Process: To initiate a return, please contact our customer support team at care@herbtobody.com. Provide your order details and the reason for the return. Our team will guide you through the return process.

  4. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the item reaches us safely. We cannot be held responsible for items lost or damaged during the return shipping process.

  5. Damaged Orders: If you receive a damaged product, please report it to us within 3 days of receiving the order. Include detailed photos of the damage and your order number in your report. Our customer support team will assist you in resolving the issue.

  6. Damaged Product Resolution: In the case of a damaged product, we will provide free return shipping labels and arrange for a replacement or refund, based on your preference. Please follow the instructions provided by our customer support team.

  7. Refunds and Exchanges: Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase.

Please note that the above return policy is subject to change without prior notice. It is important to review our return policy periodically for any updates or modifications.

If you have any further questions or need assistance with your return, please contact our customer support team at care@herbtobody.com.

Yes, we offer international shipping to select countries. Please contact us for quote about shipping.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier’s website.

At Herbtobody.com, we take pride in crafting products that harness the power of organic and natural ingredients. Our herbs are carefully sourced, with some being wildcrafted and others grown organically. For complete transparency, we make sure to highlight any organic certifications on the product page.

We understand the significance of using organic ingredients and are dedicated to providing you with the finest offerings of nature. All our herbs are sourced through sustainable wildcrafting practices, and for certain herbs that are certified organic, we proudly showcase this information on the respective product page.

Our commitment to transparency goes hand in hand with our mission to empower you to make informed choices about the products you purchase. We believe in the power of nature and strive to bring you the best nature has to offer through our thoughtfully crafted herbal products.

You can reach our customer support team by emailing care@herbtobody.com or herbtobody@gmail.com or by using the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

Wholesale Customers: We offer 15% OFF orders over $500 for sea moss and herbs category. 

Free Shipping starts at $250

Retail Customers: Free Shipping Starts at $75